Your Guide on How to Remove a Bad Google Review

Your Guide on How to Remove a Bad Google Review

Written by Deepak Bhagat, In How To, Published On
August 28, 2021

Around 78% of consumers trust online reviews as much as a recommendation from a loved one which highlights their importance.

Google reviews are an extension of your business’ advertising and sway a prospect’s decision during the buying process. But perhaps you’ve noticed several bad Google reviews recently and you’re worried they will jeopardize your reputation.

Your Guide on How to Remove a Bad Google Review

Remove a Bad Google Review

Sounds familiar? Don’t worry, you’ve come to the right place. Here is how to remove a bad Google review.  

  • Flag the Review

If you’re wondering, “Can I remove a bad Google review?”, know it’s possible when you flag it. To do this, sign in to your Google My Business account, visit the “Reviews” tab, and click “Flag As Inappropriate”.

This method usually works for a bad online review that is considered spam, sexually explicit, or offensive. Because it’s Google’s choice to remove the review, it could take several days for Google’s content team to decide the verdict.

  • Ask the Customer to Delete the Bad Review

One of the most effective ways to remove a bad Google review is by asking the reviewer to delete it. You won’t be guaranteed removals when you beg the customer, but it’s worth a shot.

As you read their comment, consider their complaint and whether you can do anything to rectify it. For instance, show them you understand their complaints and offer to replace the product that isn’t working.

When you’ve addressed the issue, ask whether they’d kindly remove the bad online review because it affects your business. If they refuse, then flag the review to Google and hope it’ll be processed.

  • File a Legal Removal Request

If you’ve got a bad review on Google that is illegal, it’s possible to get this removed. This works when someone slanders you or your business, as that’s against the law in the U.S.

To do this, head to “Content Removal Tool” and Google will ask you questions relating to the poor review. Note, Google takes these reports seriously so make sure you have a case first.

  • Learn How to Prevent Bad Reviews

Not sure what to do about a bad online review? Then, find ways to minimize them.

For instance, encourage customers to leave positive feedback about your business so it eclipses the bad. You should also immediately respond if there’s evidence of a fake Google review.

A great way to respond is by highlighting that the particular incident never happened and you were unable to verify their account. This reassures prospects that you are a good, reliable brand to buy from.

  • Remove a Bad Google Review Today

Hopefully, you know how to remove a bad Google review.

Start by flagging potentially harmful reviews, reach out to customers, so they retract their negative feedback, and in certain cases, take legal action. And make sure you take preventative measures like asking for positive reviews and flag any fakes. Good luck!

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