Choosing the right marketing agency for your business is a consequential decision that can have a massive impact on your company’s growth and marketability.
But here’s the catch. There is no shortage of marketing agencies competing for your business. So, how does one distinguish the good ones from the not-so-good ones?
Are they researching your previous work?
A vital sign of a good marketing firm is its eagerness to explore your company’s background and past marketing initiatives thoroughly. They will invest the time to fully understand your brand identity and previous efforts to provide tailored strategies aligned with your market standing. This kind of service is essential for establishing a consistent marketing language.
Brand research will also help avoid marketing overlap where the new agency tries to market in the same avenues as previous attempts. An example is good backlinking services that can focus on generating links to sites that previous agencies have not explored.
This research level showcases the agency’s dedication to offering customised solutions rather than adopting a blanket approach. A below-par agency would only have set marketing approaches and templates that they apply across the board to every client. This kind of marketing can come across as impersonal or tone-deaf and even turn consumers away from your brand identity. You want a marketing agency willing to stand on the shoulders of your previous marketing attempts and build up from that.
Do they offer customisation and personalisation?
As previously discussed, a one-size-fits-all method is never as good as a targeted approach. A proficient marketing firm ought to provide tailor-made tactics that resonate with your business objectives, target demographics and the intricacies of the market you are part of.
Search for organisations that –
- Understand your USP and how it can be leveraged.
- Get who your competition is and what the market differentiator is for your company.
- Modify their approaches on the fly according to the feedback you receive or based on the market reaction.
Personalisation goes beyond just campaign tactics; it should also reflect the agency’s approach towards you by addressing your needs and adjusting their communication style to align with your preferences.
Do they communicate well?
Every long-standing business partnership is built on the solid foundations of assertive communication. It is, quite simply, the only way to effectively collaborate. A good marketing firm would always value and uphold clear and transparent communication.
Some important markers for effective communication are as follows:
- Consistent reports on the state, progress and effectiveness of the campaign.
- Any concern you have about the strategy should be addressed immediately and thoughtfully.
- Strategies explained clearly without using marketing mumbo-jumbo.
- Accepting feedback. Be open to making changes and adjusting the strategy based on market reaction.
- Getting ahead of the curve and building proactive strategies to market shifts.
Don’t forget that effective communication is a two-way street – the agency should be open to your ideas and ready to work with your team.
Have they worked with similar clients?
It’s not always essential for an agency to specialise in your industry; however, having prior experience with clients can be pretty advantageous. It would be easier for the agency to grasp your field’s distinct challenges and opportunities.
So, ideally, when considering an organisation’s expertise, it is always a good idea to ask if they could provide some case studies or examples of projects they’ve done for players in a similar market. Ask them if they are familiar with the regulations or standard practices in the industry. Engage with the agency on how they have adjusted their approaches for clients in your industry.
Having said this, don’t dismiss a company just because they may not have industry expertise; sometimes, a new outlook from a company with experience in a different sector can inject your campaign with that creative spark.
Are they able to show you the results?
One of the considerations when selecting a marketing firm is its capacity to show real-world outcomes. Any marketing firm worth its salt should be able to proudly show off its track record with data showcasing successful results delivered to previous clients.
The key things to look for here are raw numbers. An excellent place to start is key performance indicators they have managed to enhance for their clients. Case studies of specific projects can also be good (although be careful not to put too much weight on anecdotal evidence). If possible, reach out to a previous client and ask them directly about their experience with the firm.
Watch out for companies that make promises without supporting them with evidence. Previous achievements are never assurances of future performance. But they can give you an idea of the kind of people you work with and how they evaluate their success.
While at it, remember that the “best” agency needn’t necessarily be the one who has skills and experience. It can also be one that better aligns with your brand’s values, understands your vision, and is genuinely invested in your success. So, take time to ask the right (and those tough) questions and trust your instincts. Good luck.