Top 5 DEX Platforms for IT Support in 2025: What You Need to Know

In today’s hybrid work world, the digital employee experience (DEX) is the driving force behind remote workforce productivity.

If users are slowed down by laggy VDI sessions or crashing apps, your IT team is the first to hear about it – but, by then, it’s probably too late: you’ve already wasted time and money.

That’s why choosing the right DEX platform matters. You need real-time visibility, automation that works, and deep diagnostics, especially if your environment includes virtualization.

Here’s a breakdown of five key DEX platforms leading the way in 2025, starting with one that’s hard to beat for complex environments.

1. Flexxible: Built for virtualization, designed for real work

If your infrastructure involves virtualization (Citrix, VMware, Hyper-V, for example), Flexxible is a standout.

Unlike DEX tools that only skim the surface, Flexxible was built with virtualization at its core, meaning it doesn’t just detect issues, it understands them.

This gives IT teams deep visibility and proactive control where it matters most.

Why IT teams love it:

Real virtualization support

Most platforms claim VDI support, but this tends to be limited or siloed.

Flexxible sets itself apart by being a true 360 tool. This includes unmatched support, deep monitoring, and seamless integration across all major virtualization platforms, including VMware, Citrix, and Microsoft Hyper-V.

This means full-stack visibility with no blind spots and a truly unified DEX solution for IT teams managing hybrid or multi-vendor environments.

Unified view for all endpoints

Flexxible gives you the best of both worlds of physical and virtual technology. With FlexxClient, its Digital Employee Experience Management tool, you get a single, unified dashboard for managing the digital experience across all endpoints.

So, whether your workforce is on thin clients, laptops, or VMs, there’s less switching between tools and more actual support.

AI-driven workflows (Microservices)

Flexxible’s AI-driven microservices aren’t your average automation. They’re customizable, intelligent, and can resolve common issues without human intervention.

They help bring about a mature End-User Computing strategy thanks to a combination of monitoring, operations, and observability tools.

The result? Streamlined workspace management and more time for your IT team to focus on bigger strategic challenges.

Deep performance analytics

Flexxible’s real-time data and AI-driven insights help IT teams identify and address potential issues before they impact users.

From storage I/O to network drops, you get actual data that leads to faster fixes, not just a pretty dashboard.

Proactive issue prevention

Predictive analytics and alerts flag issues before employees notice, thanks to Flexxible’s workflow engine, which routes, resolves, and documents issues in the background.

This means fewer tickets, happier users, and IT that finally feels ahead of the game.

In short: If you’re supporting virtual environments at scale and need a platform that goes beyond the basics, Flexxible’s 360 capabilities make it the best option on the market.

2. Nexthink: Endpoint intelligence, with some caveats

Nexthink focuses on endpoint visibility and user sentiment. It gives IT a real-time look at device health and application performance, which is ideal for teams trying to stay proactive.

Highlights:

• Real-time device and network monitoring
• Sentiment tracking via user feedback
• Automated alerts and basic remediation

Tradeoffs:

• Pricing can be steep, especially for smaller teams.
• Some find the platform hard to navigate initially.
• Limited integrations mean it may not play nicely with all parts of your stack.
• Shallow diagnostics compared to others, so data depth can feel limited.

In short: For endpoint-focused orgs with a healthy budget, Nexthink remains a strong contender.

3. Ivanti Neurons: Solid automation, but watch the complexity

Ivanti Neurons for Digital Experience puts automation and issue discovery front and center. It’s a good fit for teams looking to pair endpoint analytics with some smart remediation options.

Highlights:

• Strong device health monitoring
• Built-in remediation recommendations
• Visibility into security and compliance status

Tradeoffs:

• Confusing licensing: The Neurons suite isn’t always clearly packaged.
• Limited support, so training and onboarding often come at a premium.
• Agent bloat: Some users report performance issues on endpoints.
• Clunky workflows mean UX and navigation aren’t always intuitive.

In short, Ivanti is powerful, but requires investment, both in money and IT time.

4. TeamViewer (1E): Endpoint automation meets remote access

TeamViewer’s acquisition of 1E brought them into the DEX game. The result? A platform with strong endpoint management tools and native remote access, which is ideal for teams already using TeamViewer.

Highlights:

• AI-driven issue detection and resolution
• Automated endpoint compliance management
• Remote functionality is baked into the platform

Tradeoffs:

• It lacks the diagnostic depth of more mature DEX tools
• Data limitations as exporting and analyzing data, can be clunky
• Custom queries in SCALE/SQL are hard for some IT pros
• Data accuracy faults mean some users question the reliability of reporting

In short: This might not be your go-to platform unless you’re already TeamViewer-heavy and want a DEX layer on top.

5. Tanium DEX: Security-first DEX for Tanium users

Tanium’s DEX tool focuses on endpoint visibility with a security lens. It integrates tightly with the broader Tanium ecosystem, making it a natural add-on for existing customers.

Highlights:

• Tracks employee sentiment and device performance
• Helps identify security issues before they become disruptions
• Leverages Tanium’s existing footprint for consistent endpoint control

Tradeoffs:

• It’s resource-heavy and can slow down devices in certain configurations
• Expensive as an add-on, which isn’t ideal unless you’re already a Tanium customer
• Full capabilities require significant onboarding

If you already use Tanium, it’s worth a look. Otherwise, the cost and complexity may outweigh the benefits.

Bottom line

There’s no shortage of DEX platforms claiming to streamline IT support and improve the employee experience.

However,  if you’re working in a hybrid, heavily virtualized environment and need real, proactive control – not just surface-level stats – Flexxible leads the pack.

Its deep virtualization support, automation that works out of the box, and unified management (for both physical and virtual environments) make it a practical, powerful choice for IT teams in 2025.