What is the idea of human-centered artificial intelligence all about?

Artificial intelligence has been at the centre of attention in various spheres like academics and industry. Artificial intelligence has been the prime technology that has allowed machines to develop a human-like cognitive mechanism. It is with the help of artificial intelligence that state-of-the-art technologies have reached their pinnacle and their final stage of development. Credit goes to machine learning techniques that have operated as the application wing of artificial intelligence in a number of ways.

With the help of AI and machine learning courses, it has become possible to train the workforce in different automation technologies. Such courses have given a new lease of life to the human resource department and made artificial intelligence much more human-oriented. In this article, we understand the idea of human-centred artificial intelligence in much more detail.

The idea of human-centered artificial intelligence

The idea of human-centred artificial intelligence is related to the success of machine learning in transforming various technologies. With the help of machine learning, automation has reached its cusp. It has become possible for machines to function autonomously and execute specific tasks. In this context, an ethical debate has taken shape that questions the power of machines to take over human functions.

The accuracy, efficiency, and efficacy that are achieved with the help of machine intelligence have put a large number of human efforts in the background. Suppose successful efforts are not made as soon as possible to curb the advent of machine intelligence dominating human intelligence. In that case, this might give rise to a potential conflict between the former and the latter. It is in this context that researchers are considering the idea of human-centred artificial intelligence.

When we speak of human-centered artificial intelligence, we are looking at the resolution of the potential conflict between man and machine and the prospects of making artificial intelligence much more humane in nature. This means that the technology of artificial intelligence should be used for the benefit of the people. It should be driven by the people’s choices and needs. In addition to this, different decisions and outcomes related to human resources should be supplemented by machine intelligence.

In other words, the main function of machine learning and artificial intelligence should be resolving the challenges faced by the human race today. It needs to be noted at this point that artificial intelligence should not suppress humans’ creativity but should provide sufficient alternatives for innovation and development in various fields.

Human resources and human-centred AI

The benefits of artificial intelligence in human resources are numerous. For instance, AI-based toolkits can be created for various aspects of organizational processes. Artificial intelligence can also provide the human resource department with a common management platform on which they can periodically check the performance of different domains. One of the most common human-centred artificial intelligence models for human resources revolves around six stages.

• The first stage is the identification of talent in various disciplines. For this, it is important to develop an appropriate job description and run appropriate advertisement campaigns so that diverse talent can be attracted. At this stage, we collect different job profiles related to a particular listing.
• The next stage is to acquire the appropriate profile by selecting from the database that we formed in the first stage. It is at the second stage that the screening and assessment process is conducted in detail. Artificial intelligence provides an effective toolkit that helps screen thousands of applications and match the appropriate candidates for the job profile that we intend to fill. Consequently, we can proceed with the interview and onboarding process to bring the candidate under the legitimate gamut of the organization.
• The third stage is called the deployment stage. It is at this stage that performance assessment is conducted, and benefits and compensation are briefed to the candidate. With the help of artificial intelligence, we can also come up with an appropriate figure of compensation based on the candidate’s overall experience.
• The fourth stage is the training stage. At this stage, coaching and mentoring are conducted, along with career development. An artificial intelligence toolkit is very important at this stage because it provides an online platform for training and mentoring, including the professional’s reskilling process.
• The fifth stage involves the retention of talent. With the help of an AI-based toolkit, we keep the candidate engaged in the organization for a long time. Appropriate candidate data is fed into the AI-based platform, and alerts related to recognition and promotion are generated and forwarded to the Human Resource Department.
• The sixth stage is the contingency stage of the human resource life cycle. It involves predicting the company’s turnover and workforce planning. It also involves monitoring the performance of various departments and maintaining constant integration and communication between them.

Other dimensions of human-centred artificial intelligence

There are various other dimensions of human-centred artificial intelligence. We highlight some of them briefly.

• The first important dimension of human-centred artificial intelligence is the capability of machines to display elements of empathy and sympathy. In simple terms, this also relates to the ability of the machines to display aspects of emotional intelligence or social intelligence.
• The ability of machines to communicate sensitively with humans is also an important dimension of human-centred artificial intelligence.
• In addition to this, another dimension of human-centred artificial intelligence includes the appropriate modifications of machines’ actions based on human feedback. Once machines are successfully able to incorporate human feedback into their functions and neural schema, it is highly likely that artificial intelligence will become more trustworthy and humanizing in nature.
• Another important dimension of artificial intelligence being discussed is responsible AI. Responsible AI is all about guaranteeing a certain amount of responsibility when machines make specific decisions. This means that decisions should be well explained and grounded in quantitative facts.
• It is worth noting that artificial intelligence maintains great consistency in its decisions irrespective of the situations it is subjected to. There should be no cognitive bias or favouritism in the decisions that are administered with the help of artificial intelligence technology.

The way ahead

It is extremely important to develop a guide that contains documentation processes related to artificial intelligence. This guide should highlight various policies, programs, and principles of artificial intelligence in detail. This white paper should also contain a detailed description of the role of artificial intelligence in the human resource domain.

It should comment on the capability of artificial intelligence to supplement and augment the role of human resources. It should also resolve the controversy and the argument that opines the replacement of the workforce by machine. In a word, it should act as a road map for harnessing the power of artificial intelligence in the training and development of human resources in the long run.