Air Conditioners and its Serviceability

Air Conditioners and its Serviceability

Written by Deepak Bhagat, In Technology, Published On
January 7, 2021
Last modified on December 21st, 2021

As we know, the air conditioner is no more a luxury consumer good but more of an essential commodity in parts of the world where the temperature is always on the higher side of the mercury. Also in too much cold weather air conditioners work as heaters so there also it’s necessary. Coming to countries like India where until nineties AC was considered a luxury but with liberalization demand for AC has gone up rapidly. All the big AC manufacturers are now present in India with their factories since it is a big emerging market. Few of them are leading the pack. Hitachi manufacturing, which Johnson controlled in India, is the number three largest AC brand in India as far as sales are concerned. They also have a wide network of service centers in India. Since the comfort of using an air conditioner also comes with a cost that accompanies servicing and maintenance. In this article, we will discuss the Hitachi AC service and other related products.

Hitachi has a large customer base here in India, and that is why they also have a big service network in India. Hitachi India has headquarters in New Delhi. Like any other major consumer brand, Hitachi has many brands owned showroom on a franchise base model. Also, they have good customer care centers to support their customers for after-sales AC service. This part is very important because to retain customers and increase the customer base, you not only have to launch new quality products at a reasonable price. But at the same time, provide the best of customer support and after-sales service to minimize consumer grievances. A happy consumer will always recommend others by sharing their experience, which is the best form of advertisement that a brand can get.

Important Points To Consider While Purchasing An AC?

As a normal buyer, if you are looking to buy an AC for your home or office, or shop, you need to do some research work. In this age of the internet this has become so much easier, let’s see how we can do some research about the AC we want to buy. To start, you must have an estimated budget that you can allocate for purchasing an AC. If you are looking for financing and EMI options, then those are also available. Next, you have to decide which type of AC capacity you need as far as cooling is concerned. You have two options either you can buy window AC or split AC with the specified capacity like one, two, or three tons since AC’s basic concept is to remove heat from indoor rather than cooling it; that is why it is measured in the ton. One ton means the amount of heat needed to melt a ton of ice.

Once the type and capacity are decided, now it’s time to think about which brand and which model to purchase. Remember to consider any brand based on two things one, their product quality, and second there after-sales service. To know about product quality, you can read reviews, and for after-sales service experience, you can again either read reviews or even ask anyone you know who is using the product. AC is a maintenance-hungry commodity, so it does keep aside some money every year to be spent on its maintenance. These maintenance need to be done by experienced service engineers either assigned by the brand’s service center or the third-party authorized service center.

About AC installation

Once everything is decided, and you purchased the product. You will have to call the service engineer to the home or office or shop for installing the AC. The process of installation varies depending on the type of AC. Window AC is easily installed in window spaces, while for the split, you need to install two units, one inside and one outside. Copper pipes connect both units for heat exchange. Window AC installation cost is much less than split AC. But remember, split AC’s are much more energy-efficient than window ACs. As a brand, Hitachi has both windows and split AC with various models among different price categories and capacities in India.

About AC servicing

The next stage is maintenance. As we already know that AC needs regular maintenance. Once you purchase, an AC brand offers a one-year service warranty. If anything goes sideways in a year, it’s the company’s responsibility to fix it. They also offer free service engineer visit for regular cleaning and servicing. But after that, everything is chargeable. You can extend your warranty and free services by purchasing AMC from the brand. Still, some major faults like gas leakages are not covered, and the customer will have to pay for it.


Buying an AC is just the beginning of a long relationship with the brand. So as a potential buyer, make your choices wisely and enjoy your air conditioners cooling this summer.

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