Things to Remember Before Picking a Live Casino Provider
Over the past two decades, the gambling industry has gone through more change than any other period in its history. The advent and growth of online gambling, followed by mobile gambling has seen our relationship with casino games change dramatically.
One of the biggest changes to how we gamble online came with the creation of Live Casinos I saw the drama, intrigue, and glamour of the casino brought right into our homes for the very first time.
If you’ve seen adverts for live casino games, or have friends that are enjoying this new form of online gambling you might feel tempted to rush in and join them. Before you do that though, there are a number of things that you need to remember and take note of.
In this article, we cover five of the main considerations that you should make before you sign up with a provider and start depositing your hard-earned cash.
Top 5 Things to Remember Before Picking a Live Casino Provider
Provenance
That glamorous-looking advert that you saw for Live Casino games on Facebook might seem legit, but is it really? Can you actually trust that when you click through and sign up your money and your personal details will be protected?
The answer is no. Casino games require quite a bit more of a verification process than typical live video game events like you might find with the most popular titles. Unfortunately, there are so many unscrupulous providers out there who either have a lax attitude to protecting your details or actively want to scam you, that signing up to a new gambling site can be a bit of a minefield.
To ensure that you don’t fall foul of a scam or sign up with a dodgy provider, do a little bit of research. Head over to the Gambling Commission website to see if the provider has a registered license.
Go through the online comments and reviews to see what people are saying and to look for red flags.
(Keep your wits about you and always be on the lookout for signs of a scam or fraud.)
Value
The online gambling business is incredibly lucrative and as such, there are hundreds upon hundreds of companies looking to gain a bigger slice of the pie and make a profit.
That leads to a huge level of competition between providers, who are all looking to scoop up as many valuable players as possible. You are a valuable player. Remember this when you’re signing up to a site and ask yourself whether or not your value is being recognised.
What’s the sign-up offer? If there isn’t one don’t be afraid to go elsewhere and shop around.
Variety
There’s no use signing up to a Live Casino that only has your favourite games available on certain days or a provider that focuses more on games you don’t like than the ones you do.
Before signing up for a site, have a look at all of the games they offer, the frequency of their tournaments, and what players are saying.
Quality
Technical issues are the number one barrier to you not having a good time with a Live Casino. You want to play with a provider that uses state-of-the-art cameras to provide you with a constant, uninterrupted stream live from the table.
In addition to that, you need to know that the dealers employed by your provider know the game that they are presiding over inside out and that they are going to be open and welcoming to you when you log in.
Customer Support
You’re unlikely to see a customer support option on your site offering live multiplayer games as there’s no gambling involved but customer support is vital to a good online casino due to them handling your funds.
Hopefully, you should never have a reason to contact customer support, but you might, and when you do you need to know that your complaint or issue will be handled quickly and competently by a dedicated member of customer support.
Unfortunately, customer support is one of the most neglected aspects of online gambling. Too many providers rely on AI technology or FAQs to resolve their customer’s issues.
To avoid the frustration of having a fruitless discussion with a chatbot, choose a provider that uses real people to staff its customer support. What’s the best way to find out if a provider uses a real staff in its customer support department?
Head over to the international gaming awards and look at the most recent nominees for Best Customer Service Company of the Year.
In Summary
As Elvis Presley sang on his cover of the Johnny Mercer and Rube bloom song, “wise men say, only fools rush in.”
That certainly holds true for finding a Live Casino site to gamble with. There are so many to choose from and so many adverts out there that it can be tempting to rush in and sign up with the first provider you find.
Avoid making that mistake by following the tips above and you’ll have more fun and get more enjoyment out of your Live Casino experience.
