3 Signs That You Should Switch Business Water Supplier (2024)

Business owners should always be looking for new ways of cutting costs, whether it be through electricity, gas, or, in this case, water usage.

Sometimes, there is only so much you can do when saving water, and you may need to switch business water suppliers to cut costs on your water bills.

No matter the business you operate, water is always needed. But saving water can be tricky, and sometimes you spend more than you need to. That’s where this guide comes in handy.

In this guide, we’ll teach you how to look out for three crucial warning signs, find out who your current supplier is, and make the switch if needed.

What is Business Water?

Before you know the signs, it’s essential to understand what business water is entirely.

Business water is used in workplaces and businesses throughout the country to operate machinery and facilities, providing drinking water as a legal requirement.

Back in 2017, England joined Scotland in making the business water-regulated. This means you can freely choose which supplier you get your water from, similar to how you pick your electricity and gas supplier.

Retail suppliers get their water from wholesale suppliers and provide a service to business customers. Packages should usually offer a water supply, wastewater removal, excellent customer service and guidance on saving.

3 Signs That You Should Switch Business Water Supplier (2024)

However, this isn’t always the case, and this is precisely why you should consider the following signs that you may not be getting your money’s worth:

• Sign #1 – Poor Customer Service

Excellent customer care should be at the forefront of any service. Customer service can say a lot about the morals of a company, and if it’s poor, it doesn’t deserve your money or attention.

Here are some key points to be aware of when looking out for bad customer service:

• A Slow or Poor Welcome

Slow or poor welcoming doesn’t get things off to a great start and shows a lack of care on their part. If the deal was done in person, it could be as simple as a smile or handshake to show gratitude. A welcoming email or phone call is also a promising approach for online packages.

• Long Queues and Waiting

If you find yourself constantly in a queue for support and queries or get passed about by different departments, poor customer care is a bad sign. Customers should never be kept waiting.

• Lack of Support

Even though you are providing them with money, water services should always be looking out to lower your water usage. This could be through helpful pointers, tips, or advice telling you how you can save.

Look at Trustpilot or other review sites to see if your experience matches other customers in the service.

• Sign #2 – Confusing and Indirect Billing

Bills can be tedious and irritating, and the last thing you need is confusing bills that are impossible to get your head around. They should be 100% transparent and easy to understand precisely where your money is going.

If you can see where your money is going, it will help tremendously, in the long run, to drive down water expenses.

Pay attention to unusual lump sums being taken out each month. This could be due to a leak and should always be brought to your attention by your provider. If it isn’t, then consider options elsewhere.

• Sign #3 – Audits and Repairs

Business water suppliers should always be looking to help; many offer free water audits for your premises. This can be highly beneficial, especially if you don’t quite understand where all your money is going and often find yourself overcharged.

A business water audit will help detect any overarching issues and possible leaks you should be aware of. It will also help detail where you can more efficiently save water.

The average household can waste around 10,000 gallons of water a year, now translate that into business premises that could be two to three times in size and prone to more leaks. Leaks can cost thousands yearly, so it’s worth checking regularly.

With a full audit done, your supplier should then offer their repair services which you can consider if it’s needed and take the following steps to become more efficient.

To Conclude

No one ever wants to overspend where they don’t need to. Finding a reputable business water supplier is a good step in ensuring you don’t.

It’s pretty simple and can be done in just a few easy steps without repercussions. If you’ve ticked off a few warning signs, it may be time to consider the switch.